Once you become a member of South West Credit we will ensure that the Customer Owned Banking Code of Practice and its key promises are delivered to you:

• We will be fair and ethical in our dealings with you
• We will focus on our customers
• We will give you clear information about our products and services
• We will be responsible lenders
• We will deliver high customer service and standards
• We will deal fairly with any complaints
• We will recognise our customers' rights as owners
• We will comply with our legal and industry obligations
• We will recognise our impact on the wider community
• We will support and promote this Customer Owned Banking Code of Practice

If you feel that you have experienced service from us which is not to your satisfaction, tell us about it so that we can attempt to fix this for you. We will address your concerns as soon as possible.

Talk to our staff at 117 Lava St Warrnambool, contact us on (03) 5560 3900 or send your concerns to us in writing.

For more information read our Complaints & Disputes Brochure.

If you are not satisfied with the response received from us, or you feel that we are taking too long to resolve your concerns, you may refer the matter to our External Dispute Resolution (EDR) provider. South West Credit is a member of the Australian Financial Complaints Authority (AFCA). AFCA is an EDR provider approved by the Australian Securities & Investments Commission (ASIC) in accordance with the Financial Services Reforms Act (FSRA).

The contact details for AFCA are as follows:
In writing to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Telephone: 1800 931 678 (Free Call)
Website: www.afca.org.au
Email: info@afca.org.au

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