Protect yourself when banking online
Protect yourself when banking onlineIf someone asks you to share your Internet Banking screen or provide your login details (including your SMS One Time Password) * STOP! * do not provide access, do not provide your login details.Could it be a remote access scam? Could it be a romance scam? Could it be an investment scam? Read about some of the most common types of scams below, so you don't become a victim. |
What is a Remote Access Scam? |
Remote access scams occur when you are contacted via phone, text or email by a scammer, falsely claiming to be from a familiar company, such as a bank, telco, software company or government agency. They'll often provide a fake but credible story, to trick you into giving them remote access to your computer or device. This gives the scammer full access to your computer – and personal information – from a remote location.
What to look for: The scammer may initially sound professional and knowledgeable about the company or product they’re calling you about, but they could also be overly persistent and claim you’re being unreasonable or even become abusive if you don't do what they ask. Any behaviour or attitude like this is a red flag that it’s time to end the interaction. Protect yourself:
If you think you have been scammed, change your Internet Banking password immediately and contact your financial institution. Real life story: I lost $520 to fake 'Telstra' employee |
What is a Text or Email Scam? |
Text Messages & Email Scams can be quite convincing and professionally executed, often appearing to be direct replicas of the organisations branding. Messages might include a link to direct you to a fraudulent website or try to obtain your personal information. Protect yourself:
If you think you have been scammed, change your Internet Banking password immediately and contact your financial institution. |
What is a Lottery, Investment or Unexpected Money Scam? |
Unexpected money scams usually promise you a significant share of a large sum of money, or other reward, in return for a small up-front payment. They may request your personal and/or financial details, and they can also be known as ‘advance fee fraud’ scams.
What to look for:
Other signs to look out for:
Protect yourself:
If you think you have been scammed, contact your financial institution immediately. Real life story: Davin's fictional Facebook lottery win Real life story: I lost $50,000 in fake online trading |
What is a Romance / Dating Scam? |
Not everyone you meet online is who they claim to be. Protect yourself against romance scams on social media, online dating websites or via email. Romance scammers set out to steal your heart in order to defraud you. They usually create fake online identities designed to lure you in. Once they’ve gained your trust, often investing several months of close contact, they use your newfound relationship to request that you send them money or gifts. They may plead with you, asking for cash to help with a non-existent health, travel or family problem, or ask you to transfer assets into their name – using manipulative, psychologically controlling and deceitful tactics to get what they want.
What to look for:
Protect yourself:
If you think you have been scammed, contact your financial institution immediately. Real life story: Georgina's Facebook fiancé leaves her flat broke |
What is an Online Shopping Scam? |
More and more Australian households are shopping online. Scammers are cashing in on this trend, by setting up fake websites and deceiving people into buying from them. Once an order is placed and payment made, shoppers might receive a fake, inferior product compared to what was promised, or nothing at all. Classified scams are a subset of this type of scam, where scammers pose as genuine sellers, posting fake ads on either a classifieds website, newspaper, or via email or social media. What to look out for:
Protect yourself:
If you think you have been scammed, change your Internet Banking password immediately and contact your financial institution. Real life story: We lost $160 on a fake BBQ |
What is a Job Scam? |
High-paying jobs requiring low effort are the dream, but rarely exist. With this type of scam, scammers typically contact you via email, phone or letter and ask for money in the form of a fee in exchange for guaranteed employment. They lure you in with jobs that require little effort for a high financial reward, and that appear to make money quickly. Once you pay the fee you may not receive any job offers or are unlikely to be paid for any work you complete. What to look out for:
Protect yourself:
If you think you have been scammed, contact your financial institution immediately. |
Can you spot a scam? |
Anyone could fall victim and no one is ‘too smart to be scammed’. Always stop and ask yourself, ‘could this be a scam?’ and if you’re ever in doubt, decline the contact or hang up the phone — it is often the safest option. The ACCC has produced a series of videos with tips and tricks on how to spot a scam, and to test people’s awareness of scams. Are you able to spot the signs of a scam when you see them? Challenge yourself with these five common scam examples 'Spot the Scam'. |
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