Merger System Conversion Distruptions
21st February, 2023
How to prepare for system conversion weekend.
Service disruptions from Friday, 3 March – Sunday, 5 March 2023:
There may be some disruptions to your account access during this time as we prepare to integrate our banking systems.
The following services will be affected:
- Access to your accounts using Internet Banking and Mobile App
- Real-time payments via Osko to your PayID. Transactions may revert to non real-time payments depending on how the initiating financial institution handles this scenario.
- Your Visa Debit card/s will operate with reduced limits.
What can I do?
- Plan ahead if you have significant transactions to make during this time.
- Ensure you have funds available via other methods, including cash.
- Visit us at the branch before 3 March to withdraw cash to see you through the weekend.
We’re here to help.
If you have any questions about system conversion weekend, please do not hesitate to phone (03) 5560 3900 or visit the Warrnambool branch.
Alternatively, after 5 March, you can call Beyond Bank on 13 25 85, and we can assist you.
Things to do after 5 March:
- Log into Internet Banking with your new Beyond Bank member number and re-register your password
- Download the Beyond Bank Mobile Banking App after you’ve changed your password in Internet Banking
- Continue using your South West Credit Visa Debit card but activate and start using your new Beyond Bank Visa Debit card when it arrives
- Update your BSB and account numbers supplied to creditors and debtors for electronic payments
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